Refund Policy

At MenuFlows, we design our software to empower hospitality operators with dependable, elegant digital menus. We want you to feel confident trying our platform. If MenuFlows is not the right fit for your restaurant, our refund policy ensures an open and hassle-free resolution.

All first-time subscriptions to our paid plans include a no-risk, 30-day money-back guarantee. If you decide MenuFlows does not meet your requirements within 30 calendar days of your initial plan activation, submit a request to our billing team and we will issue a full 100% refund of your initial subscription payment.

• Self-Service Cancellation: You may cancel your subscription at any time through the Billing settings inside your restaurant dashboard. Your access will remain active until the end of your current paid billing term.
• Renewal Grace Window: If you forgot to cancel before an automatic monthly or annual renewal, reach out to us within 7 calendar days of the renewal charge. We will cancel the renewal and refund the fee provided account usage during that period has been minimal.
• Mid-Cycle Proration: Cancellations initiated outside the 30-day guarantee or the 7-day renewal grace period do not qualify for mid-cycle prorated cash refunds, but access remains available through the paid duration.

Approved refunds are submitted directly back to your original payment method via our billing gateway. Depending on your banking institution or credit card issuer, the credited funds will typically appear on your statement within 5 to 10 business days.

Refunds will not be granted under the following circumstances:

• Accounts terminated or suspended due to violations of our Terms of Service, abuse of the system, or unlawful activity.
• Custom software engineering, bespoke onboarding packages, or one-off menu digitization services that have already been completed and delivered.
• Repeated refund requests across multiple accounts created by the same individual or organization.